Privacy Policy

Privacy Policy — LuxinoBD

Last updated: August 28, 2025

LuxinoBD respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit LuxinoBD.com and our social pages, place an order, or contact us. By using our services, you agree to this Policy.

If you have questions or requests, contact us at info@luxinobd.com

1) Who we are (Data Controller)

  • Business name: LuxinoBD

  • Website: https://LuxinoBD.com

  • Registered/operating address: House: 429, South Monipur, Mirpur-2,Dhaka-1216

  • Contact: onfo@luxinobd.com

2) What we collect

We collect information in three ways: (a) you provide it, (b) automatically via cookies/pixels, and (c) from trusted partners.

a) Information you provide

  • Account & profile: name, email, phone, password, shipping/billing addresses.

  • Orders & payments: items purchased, order notes, invoice details. Payment card data is handled by our payment partners; we do not store full card numbers.

  • Customer support: messages, attachments, return/exchange details.

  • Marketing preferences: newsletter opt-in, campaign responses, reviews/ratings.

b) Information collected automatically

  • Device & usage: IP address, device type, browser, language, time zone, pages viewed, referring/exit pages.

  • Cookies & similar tech: session cookies, analytics cookies, advertising pixels (e.g., Meta Pixel, Google Ads), and preference cookies. See Cookies below.

c) Information from partners

  • Payment & fraud prevention: confirmations and risk assessments from providers (e.g., SSLCommerz, bKash, Nagad, Stripe, PayPal—depending on your selection).

  • Logistics: shipment status/labels from couriers (e.g., Pathao, RedX, SteadFast, Paperfly, and international carriers such as DHL/FedEx if applicable).

  • Marketing & analytics: aggregated insights from ad platforms and analytics tools.

3) How we use your information

  • Provide and deliver: process orders, payments, shipments, returns, and customer support.

  • Account management: create and secure your account, remember preferences.

  • Improve our store: analyze performance, fix bugs, enhance UX, forecast inventory.

  • Marketing (with your consent where required): send offers, newsletters, and remarketing ads; measure campaign performance.

  • Fraud/security: verify payments, prevent abuse, protect our rights and users.

  • Legal & compliance: maintain records required by applicable laws and tax authorities.

4) Legal bases

Where required, we process personal data based on: performance of a contract, legitimate interests (e.g., fraud prevention, analytics, improving services), consent (e.g., marketing emails, cookies where required), and legal obligations.

5) Cookies & tracking

We use cookies and similar technologies to:

  • keep your session signed in;

  • remember cart contents and preferences;

  • measure site traffic and performance (e.g., Google Analytics);

  • run personalized ads/retargeting (e.g., Meta Pixel, Google Ads).

Your choices: You can manage cookies in your browser settings. You can also opt out of personalized ads in your ad platform settings. Disabling certain cookies may affect site functionality.

6) Payment processing

We partner with secure payment providers (e.g., SSLCommerz, bKash, Nagad, Cash(COD)). They receive the information needed to process your payment and are responsible for your card/balance details under their own privacy terms. We receive confirmations and limited payment metadata (e.g., success/failure, transaction ID).

7) Sharing your information

We do not sell personal information. We share it only with:

  • Service providers (under contract) for hosting, analytics, customer support, emailing/SMS, payment processing, and fulfillment.

  • Couriers/logistics to deliver your orders and manage returns.

  • Marketing platforms to run and measure campaigns (subject to your preferences and applicable law).

  • Authorities or legal advisors where required by law, to protect rights, prevent fraud, or comply with legal processes.

  • Business transfers: if we undergo a merger, acquisition, or sale of assets, your data may transfer with notice where required.

8) Data retention

We keep data only as long as necessary for the purposes described above:

  • Orders & invoices: retained for tax/accounting periods required by law.

  • Accounts: retained while active; we delete or anonymize within a reasonable period after closure unless needed for legal claims.

  • Marketing data: until you unsubscribe or request deletion, or as required by law.

9) International transfers

If we transfer your information to another country, we will take appropriate measures to protect it in accordance with applicable data protection laws (e.g., contractual safeguards and security controls).

10) Security

We use administrative, technical, and physical safeguards designed to protect your information (e.g., HTTPS, access controls, encryption in transit where applicable). No method of transmission or storage is 100% secure; we work continuously to improve our protections.

11) Your rights & choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Delete your data (subject to lawful exceptions).

  • Object to or restrict certain processing (e.g., direct marketing).

  • Withdraw consent where processing is based on consent.

  • Portability: receive data in a usable format, where applicable.

How to exercise: Email info@luxinobd.com with your request and enough information to verify your identity. For marketing emails, you can also click “unsubscribe” in any message.

12) Children’s privacy

Our website and products are marketed to adults. Although we sell baby clothing, our services are not directed to children under 13 (or the age defined by your local law). We do not knowingly collect personal data from children. If you believe a child has provided data to us, contact info@luxinobd.com to request deletion.

13) Social media & user content

If you interact with us on platforms like Facebook, Instagram, or WhatsApp, your data is also governed by those platforms’ policies. If you submit reviews, photos, or messages to us, we may display them with your consent and in line with this Policy.

14) Do Not Track

Some browsers offer “Do Not Track.” We currently do not respond to DNT signals. You can manage cookie/tracking preferences through your browser and ad settings.

15) Changes to this Policy

We may update this Policy from time to time. We will post the latest version on this page with the “Last updated” date. Material changes may be communicated by email or site notice where required.

16) Contact us

  • Email: info@luxinobd.com

  • Phone/WhatsApp: +8801739130110

  • Address: House: 429, South Monipur, Mirpur-2,Dhaka-1216